Privacy Policy

Effective Date: 07/23/2026

At New Beginnings Counseling Services ("we," "us," "our"), we respect your privacy and are committed to protecting the personal information you share with us through our website, https://newbeginningscounselingsvs.com/ (the "Website").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or contact us online.

1. Information We Collect

We collect information about you in two main ways: directly from you when you provide it, and automatically as you navigate our Website.

A. Personal Information You Provide Voluntarily

When you interact with our Website—such as filling out a contact form, requesting an initial consultation, or subscribing to a newsletter—we may collect:

• Contact Information: Name, email address, phone number, and physical/mailing address.
• Communication Data: Any messages, questions, or details you submit via website contact forms or direct email.
• Scheduling Information: Preferred appointment times, service requests, or initial inquiry details.

Recommendation: Please avoid including highly sensitive medical history, diagnosis details, or full Social Security numbers in unencrypted web contact forms.

B. Information Collected Automatically

Like most websites, we may collect technical data as you browse, including:

• Log and Device Data: IP address, browser type, operating system, referring URL, pages viewed, and timestamps.
• Cookies and Tracking Technologies: Small files stored on your device that help us understand site usage, remember user preferences, and improve Website performance. You can disable cookies through your browser settings, though some site features may not function as intended.

2. How We Use Your Information

We use the information collected on this Website for legitimate business and communication purposes, including:

• Responding to Inquiries: Contacting you back regarding consult requests, services, or general questions.
• Administrative Services: Scheduling appointments, managing communications, and operating client intake processes.
• Improving Our Website: Analyzing traffic patterns to enhance user experience, site security, and content quality.
• Compliance & Legal Obligations: Fulfilling legal requirements, enforcing our Terms of Use, and protecting our practice against unauthorized or fraudulent activity.

3. How We Share & Disclose Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information only under the following limited circumstances:

• Service Providers: We may share data with trusted third-party vendors who help us operate our Website and communications (e.g., website hosting, secure scheduling tools, HIPAA-compliant email/telehealth software). These providers are bound by strict confidentiality and security agreements.
• Legal Requirements: We may disclose your information if required to do so by law, court order, subpoena, or government regulation, or if we believe disclosure is necessary to protect rights, safety, or prevent emergency harm.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of business assets in accordance with applicable privacy laws.

4. Data Security & Storage

We implement appropriate technical, administrative, and physical security measures to safeguard the information collected through our Website.

However, please be aware that no electronic data transmission over the internet or storage system can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security for data transmitted across public internet networks.

5. Third-Party Links & Portal Systems

Our Website may contain links to external third-party websites or external portal services (e.g., a third-party EHR client portal or payment processor). We are not responsible for the privacy practices, policies, or content of those external sites. We encourage you to review the privacy policies of any third-party platform you visit.

6. Children's Online Privacy (COPPA)

Our Website is directed to adults and parents seeking counseling services. We do not knowingly collect personal information online directly from children under the age of 13 through our public website without parental consent. If we learn that a child under 13 has provided us with personal data without verifiable parental consent, we will promptly delete that information.

7. Your Privacy Choices & Rights

Depending on where you reside, you may have certain rights regarding your personal data, including:

• Access and Correction: Requesting access to or correction of personal information we hold about you.
• Opt-Out: Unsubscribing from non-essential communications or opting out of non-essential cookies.
• Data Deletion: Requesting that we delete personal data collected through the Website (subject to legal and regulatory retention requirements).

To exercise any of these rights regarding website data, please contact us using the details below.

8. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will take effect immediately upon posting to this page, with the updated date reflected at the top as "Last Updated." We encourage you to review this policy periodically to stay informed.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your website information is handled, please contact us: